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WAServes Briefing: WAServes Positive Outcomes & Success Stories


  • Top 5 Service Categories
    • Top 3 Housing & Shelter Program Referrals
    • Positive Outcomes for Housing & Shelter
    • A Success Story in Housing & Shelter
    • A Benefits Success Story
  • WAServes Memorial Day Message
  • May is Military Appreciation Month
  • Three Memorial Day Conversation Starters

Here’s a snapshot of WAServes top five cases since launching in early 2017, and how these cases were resolved. Housing & Shelter, Benefits Navigation, and Employment dominate the WAServes network clients’ needs.

Top 5 Service Categories

  • Housing & Shelter – 23%
  • Benefits Navigation – 22%
  • Employment – 21%
  • Individual & Family Support – 6%
  • Legal – 6%

Top 3 Housing & Shelter Program Referrals were served by the following programs offered in the WAServes network.

  1. Operation Veteran Renewal
  2. Statewide Service Center
  3. VA Boot Camp

Positive Outcomes for Housing & Shelter: WAServes tracks all outcomes of its client base. Here is a list of the top clients’ resolved status: Client Self-Resolved, Received Housing Assistance, Received Housing Assistance, Received Information, Received Permanent Housing, or Received Transitional Housing.

A Success Story in Housing & Shelter

A client was referred to Operation Shield Foundation by the WAServes Coordination Center. The client was interested in housing options, which may include purchasing a home. Her budget was $950-$1,250 per month. The WAServes provider sent an email to the client, introducing Home Loan VA Educational BootCamps. The provider also listed of upcoming workshops and other ways be may be of assistance to her in her home buying process. Within a week, the client found housing after paying her down payment on her home.

Benefits Navigation is the second most in-demand service requested by WAServes clients. Positive outcomes for Benefits Navigation include Applied for Benefits, Client Self-Resolved, Received Benefits, Received Financial Assistance, or Received Information.

A Benefits Success Story

Our WAServes team member spoke with a client’s spouse regarding VA Compensation and on-going issues with VA assistance. The team member provided them with contact information for the local and regional National Guard VA Transition experts. A Fellow Family Assistance Specialist also worked with the client to secure financial assistance for rent, utilities, and car payments.

The veteran shared that his 70% VA disability kept being reduced, to the point that he was receiving half what his award letter stated he should be receiving. WAServes team member identified the client as a potential Veterans Innovations Program (VIP) applicant.

The client was approved for VIP grant of $1,238.00 to cover past-due expenses. His family also participated in the 2017 Holiday Magic event at Camp Murray, meeting with JSS staff and were provided with food assistance and toys for the children. The family was also placed in direct contact with the JSS VA Assistance Specialist and will begin trying to understand and resolve VA Compensation related issues.

WAServes Memorial Day Message

May is Military Appreciation Month

With May being Military Appreciation Month and significant military pension changes taking effect this year, the personal-finance website WalletHub released its report on 2018’s Best & Worst States for Military Retirees to go along with its Memorial Day Facts Infographic.

Below are two highlights from the 2018’s Best & Worst States for Military Retirees report.

WalletHub Memorial Day Facts Infographic

To help our troops plan their years after service, WalletHub compared the 50 states and the District of Columbia across 27 key indicators of retirement-friendliness toward veterans. The dataset ranges from job opportunities for veterans to housing affordability to the quality of VA hospitals.

2018’s Best & Worst States for Military Retirees

To view the full report and your state or the District’s rank, please visit:

Global War on Terror Memorial Foundation

Three Memorial Day Conversation Starters

We thought you might have interest in the Global War on Terror (GWOT) Memorial Foundation’s “Three Memorial Day Conversation Starters,” intended to help Americans appreciate and understand all facets of the holiday – including family celebrations, remembrance, and education. Here are three conversation starters provided by our friends at LARGEMOUTH COMMUNICATIONS:

1. Remember, Memorial Day is about remembrance. There are many opportunities for civilian and military communities to come together over the holiday weekend to pay respects to those lost in the line of duty – whether they’re attending a remembrance ceremony, going to a military parade, or simply sharing memories about family members that have served.

2. Now in its 16th year, the Global War on Terror is our nation’s longest war. 71 percent of Americans say they have little understanding of the issues facing post-9/11 veterans. And because only 1 percent of America’s population serves in the military, many Americans don’t know someone who has served in the GWOT. “I’m continuously shocked to hear how many people don’t know we’re still fighting this Global War on Terror,” said Maggie Duskin, Gold Star wife, and mother of two active-duty sons. “I know a lot of families that have multiple generations that have fought or are currently fighting.”

3. The U.S. needs a GWOT Memorial. Unlike other wars, GWOT military members, veterans, their families and the American people don’t have a central place of healing to gather and honor lives lost and enhance their understanding of the ever-evolving conflict. Because GWOT is our country’s longest war, it’s even more critical that a memorial is built within the lifetime of its first generation of veterans.

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