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We Analysed the Top 5 WAServes Service Categories and Here’s What We Found

The WAServes client base is comprised of active duty, reserve, and National Guard service members as well as veterans and their families. AmericaServe’s successful launch of the network in February includes a broad range of network providers whose services range from benefits to spiritual enrichment support.

Who Are We Serving?

After five months of helping clients, WAServes service cases grew by 700% from February through the end of June 2017. Here’s a snapshot of the category of services offered by WAServes providers.

Top WAServes Service Categories

WAServes Care Coordinators strive to find an appropriate local resource to meet client requests. The Greater Puget Sound area consists of the following eight counties: King, Snohomish, Island, Kitsap, Pierce, Thurston, Mason and Lewis. Below are the types of service requests in ranking order, coming through the WAServes Care Coordination Center and the toll-free telephone number.

Top Service Categories in Ranking Order

 

Housing & Shelter, Employment, and Benefits are consistently sought out every month, reflecting 72% of all client requests.

Below is a visual of the top five service categories by Post-9/11 Veterans, Female Clients, Clients Aged 0 to 44 years old, and Clients Aged 45 to 64 years old. Post-9/11 Veterans reflected 15% of all Employment and 14% of Housing and Shelter service cases. 79% of WAServes client base is Male, and only 8% of female clients are requesting Housing & Shelter services.

Top 5 WAServes Service Categories

Many Clients Need More Than One Service

52% of WAServes clients have only one service request; however, 30% of clients have two service requests and 17% have more than three service requests.

Clients by Number of Service Requests

How WAServes Clients are Contacting Us

84% of the service requests are self-referrals coming from the WAServes website, 16% are from clients using the toll-free telephone number.

WAServes Clients' Referral Sources

Closing Service Cases

67% of WAServes cases are resolved, while 24% were unresolved.

WAServe's Resolution by Type

While it’s too early to draw conclusions from the first five months of data, WAServes is able to use this service request information to help with client referrals to network providers. WAServes will conduct its first “In Progress Review” (IPR) in September 2017.

After this review, WAServes will have comprehensive findings of its clients and service requests, services in demand, and network provider growth and engagement. The WAServes staff is proud to be part of the AmericaServes national network, working with its 75 Washington State network providers in the Greater Puget Sound area.

If you are a Veteran, Spouse, or Spouse Survivor and need assistance from St. Vincent de Paul in the WAServes network, click here.

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